Privacy Policy

Palette Prescription

Last updated: 21 December 2025

Palette Prescription respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you interact with our website or services.

1. Who we are

Palette Prescription
Australia
Email: hello@paletteprescription.com

2. What information we collect

We may collect the following personal information:

  • Name

  • Email address

  • Photos and images submitted for colour analysis

  • Payment information (processed securely via Squarespace Payments — we do not store card details)

  • IP address, browser type and usage data (via analytics tools)

  • Any other information you choose to provide voluntarily (e.g. questionnaire responses)

3. How we collect your information

We collect personal information through:

  • Website forms

  • Checkout and purchase processes

  • Email sign-ups and newsletter subscriptions

  • Third-party platforms used to operate our business (including Squarespace)

4. How we use your information

Your personal information is used for the following purposes:

  • Delivering colour analysis services

  • Communicating with you about orders, services or enquiries

  • Sending newsletters and updates (opt-in only)

  • Improving our website, content and services

  • Meeting legal, accounting or administrative obligations

  • Displaying testimonials only with your explicit permission

5. Storage and security of your information

All personal information is stored digitally using secure systems.

Photos submitted for colour analysis are deleted once the service has been delivered, unless you have given explicit permission for them to be retained (for example, for testimonial or educational use).

We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.

6. Third-party services

We use trusted third-party providers to operate our business, including:

  • Squarespace Payments (payment processing)

  • Squarespace Email (email communication)

  • Analytics tools such as Google Analytics and Squarespace Analytics

  • Squarespace (website hosting)

These providers may process data in accordance with their own privacy policies.

7. Cookies and tracking technologies

Our website uses cookies, analytics tools and advertising pixels to improve user experience, understand website usage and support marketing efforts.

You can manage or disable cookies through your browser settings.

8. Accessing or correcting your information

You may request access to or correction of your personal information by contacting us at hello@paletteprescription.com.

9. Changes to this policy

This Privacy Policy may be updated from time to time. The most current version will always be published on our website.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact:
hello@paletteprescription.com