1. Place your order through the website.

2. You’ll receive an email with a link to a secure online form shortly after purchase.

3. Complete the form by uploading the required photos and answering a short questionnaire.

4. Once your form is submitted, your personalised Palette Prescription is completed and delivered via email within 2-3 weeks.

Please note: the turnaround time begins once your form has been submitted, not from the purchase date.

You’ll be guided through the process in detail via the online form. This includes:

• A makeup-free selfie taken in natural, even lighting

• A photo that indicates your natural hair colour (such as roots or a photo from earlier years)

• Several recent photos that clearly show your features

You’re welcome to include additional images if you feel they may be helpful.

Turnaround times may vary depending on current demand. The average time is between 2-3 weeks. Thorough colour analysis takes time and care. Results are delivered on business days only.

Yes. When photo guidelines are followed correctly, digital colour analysis is just as accurate as in-person analysis and allows for careful, considered review.

You’ll receive your personalised Palette Prescription, outlining:

• Your colour season and sub-season

• Best colours and neutrals

• Metal guidance

• Colours to approach with caution

• Practical advice on how to use your palette confidently

Due to the personalised nature of colour analysis, refunds are available only before the service has commenced. Once your analysis has been completed and delivered, refunds are not available.

If you have questions prior to submitting your form, we encourage you to reach out before your analysis begins.

Colour analysis identifies the colours that harmonise with your natural features — enhancing balance, clarity and cohesion. Rather than following trends, it focuses on understanding which colours work best for you and how to use them confidently.

The 16-season system builds on the traditional four seasons by introducing an extra layer of nuance. In addition to undertone, depth and contrast, it accounts for temperature clarity — distinguishing between fully warm or cool seasons and those that sit closer to neutral. This allows for more precision, particularly for clients who don’t fit neatly into one category, resulting in a palette that feels even more accurate, harmonious and personalised.

Your core undertone remains consistent, meaning your colour season itself is unlikely to change. However, changes such as ageing, hair colour or tanning may influence which colours within your palette are most flattering at different times.

That’s completely normal. Colour seasons are frameworks, not rigid categories. Your Palette Prescription identifies your primary season while also accounting for flexibility within your palette.

Yes. Colour analysis is not gendered. Understanding your palette supports confident choices across clothing, grooming and accessories.